ZPlay Bet Privacy Policy

ZPlay Bet respects your privacy and is committed to the secure handling of personal data. We collect information needed to manage accounts, verify eligibility, process payments and bets, provide support, and meet applicable obligations. You can ask questions about ZPlay Bet personal data through Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support channels, and user communications. It applies to registered players, visitors who only browse, and people who contact support before registering, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing, or deleting that information.

Who We Are

ZPlay Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant licence conditions, and local restrictions. For operator identification, see About Us. Review License & Regulation and verify the current regulatory status against the competent authority’s latest information. This policy does not itself establish licensing or regulatory approval.

Information We Collect

The information needed depends on whether you browse, register, play, make a payment, or request assistance. We aim to collect only what is necessary for lawful, operational, security, and regulatory purposes.

• Account data: name, phone number, email address, date of birth, username, and password-related security information.
• Verification data: identity documents, age-check results, and information required for customer due diligence and fraud prevention. KYC means “Know Your Customer”: checks to establish who holds an account and whether they are eligible.
• Transaction data: deposits, withdrawals, payment-method details needed for processing, balance history, payment references, and bonus activity.
• Betting and gaming data: stakes, odds, selections, results, winnings, live betting activity, Keno activity, and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call details or recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators, and account restrictions.

Do not submit unrelated sensitive information, another person’s identity documents, passwords, or one-time security codes through ordinary support messages.

How We Use Personal Data

We process betting account data to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. For example, a withdrawal request may require checks that the account-holder information matches the payment details.

Information also helps detect unauthorised access, multiple accounts, payment abuse, bonus abuse, and suspicious betting patterns. Relevant records may be reviewed to investigate a disputed transaction or result. These checks help protect players and the platform; they may require clarification or additional verification.

Other purposes include improving website and app performance, games and support; sending important service notices; administering responsible betting measures; resolving complaints; and meeting applicable tax, accounting, anti-money laundering, licensing, and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Opting out of promotions does not stop necessary payment, security, or account notices.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, fulfil legal obligations, protect users and the platform, prevent fraud, or resolve disputes. Where consent is required, it must be obtained for the relevant purpose. You may withdraw consent through the available controls or support; this does not make earlier lawful processing invalid or remove separate record-keeping obligations. The lawful reason depends on the information and purpose involved.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic, improve page performance, and support marketing measurement where allowed. Some are necessary for account services; others may depend on your choices. Blocking necessary cookies can affect login or payment functions. See our Cookie Policy for further information and available controls.

Data Sharing

ZPlay Bet does not sell personal data as a product. We may share necessary information with third-party service providers: organisations that perform specific services on our behalf. These may include payment processors, identity verification providers, hosting and cloud providers, analytics and security services, and customer support tools.

Information may also be disclosed to professional advisers or to regulators, law enforcement, or courts where legally required. Access should be limited to the purpose of the disclosure and subject to appropriate confidentiality, security, and contractual requirements. A payment provider may separately process information under its own privacy notice; review that notice when using its service.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards for personal data. You can contact us to ask about relevant overseas processing and the protections that apply. This policy does not assume that all providers or servers are located in Ethiopia.

Data Storage and Retention

Information is kept only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming, and applicable regulatory requirements. Retention depends on the record type and any required legal period. Closing an account does not automatically erase every record. When retention is no longer justified, information should be securely deleted or anonymised so it no longer identifies you.

Security Measures

We use reasonable technical and organisational measures to protect ZPlay Bet player information. Measures may include encryption where appropriate, access controls, secure login systems, monitoring, backups, staff confidentiality requirements, fraud detection, and internal procedures. No online service can guarantee complete protection against every risk.

For ZPlay Bet account security, use a unique password and access ZPlay Bet login through the official website. Check the domain before entering credentials; HTTPS alone does not prove a website is genuine. Use only app or APK sources confirmed through official channels, and never share login codes. Report unexpected account activity promptly.

Your Privacy Rights

Under applicable data protection laws, you may have rights to request access to your information, correction, deletion, restriction, objection, or an explanation of processing. Some requests may be limited where records must be retained for legal, financial, security, or regulatory reasons. We may need proportionate identity verification before releasing information or changing an account.

1. Step 1: Use Contact Us and identify your request as a privacy matter.
2. Step 2: Explain the information or account issue involved. Do not attach identity documents unless requested through an authorised service channel.
3. Step 3: Follow any verification instructions. We will explain the outcome or any applicable limitation within the timeframe required by law.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. ZPlay Bet must not knowingly collect personal data from underage users. If a parent, guardian, or other person believes an underage user has submitted information, contact support so the matter can be investigated and appropriate restrictions and data-handling steps taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

We may process account activity, deposit limits, self-exclusion requests, and relevant risk indicators to support responsible gaming and enforce account restrictions. Certain records may need to remain after closure to help maintain an exclusion or meet applicable obligations. Such information should be used only for relevant protection, operational, or compliance purposes. Read our Responsible Gaming guidance.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before registering or depositing, check eligibility, verification requirements, fees, transaction limits, withdrawal procedures, and processing times. Bonus conditions can affect how account and promotional activity are reviewed.

When choosing between website, mobile, and app access, compare the published availability of privacy controls, verification tools, and support channels. Do not assume an app requires fewer checks. In a typical withdrawal scenario, prepare accurate account details, review the stated requirements, and submit requested documents only through the authorised channel.

Updates to This Policy

We may update this ZPlay Bet Privacy Policy when services, applicable laws, security practices, or processing activities change. Material changes will be communicated where required, and consent sought where necessary. Review this page periodically and contact us if you need clarification about ZPlay Bet privacy or data protection.